Privacy Policy
INTRODUCTION
Jason Brown Plumbing & Gas (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose, protect, and store your personal information, together with your rights of access to, and correction of, that information.
This policy does not limit or exclude any of your rights under the Act. For further information on the Act, please visit www.privacy.org.nz.
By using our plumbing and gas services, you permit us to collect, use, disclose, and store your personal information, in accordance with this privacy policy.
WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM?
We collect personal information about you from:
You, when you provide that personal information to us, including via our website, through applications, payments, and any contact with us (e.g., phone call or email).
Third parties, where you have authorized this or the information is publicly available.
WHAT TYPE OF PERSONAL INFORMATION DO WE COLLECT?
The personal information we collect includes, but is not limited to:
Email, phone, and address
Where possible, we will collect personal information from you directly, unless the information is publicly available.
We will not give you the option to decline to provide your personal information. If you choose not to provide personal information to us, this may affect our ability to provide services to you.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We will not use or disclose your personal information except in accordance with this privacy policy and the Act. We may use your personal information to:
Verify your identity
Assess your suitability for employment
Provide services and products to you
Market our services and products to you, including contacting you electronically (e.g., by text or email)
Improve the services that we provide to you
Undertake police checks of you
Bill you and collect money owed to us, including processing credit card transactions
Respond to communications from you, including complaints
Investigate any complaint related to you
Conduct research and statistical analysis (on an anonymous basis)
Protect and/or enforce our legal rights and interests, including defending any claim
For any other purpose authorized by you or the Act
DISCLOSING YOUR PERSONAL INFORMATION
We do not lend, sell, rent, or exchange personal information with any third party. We may disclose your personal information to:
Another company within our group
Employees, contractors, and our advisors
Training organizations
Any business that supports our services and products (e.g., IT or data center support)
A credit reference agency for credit checks
Third parties (for anonymous statistical information)
Regulatory authorities or other persons/agencies as required by the Act
Any other person or agency authorized by you
PROTECTING AND STORING YOUR PERSONAL INFORMATION
We will use reasonable commercial efforts to protect all personal information from loss, unauthorized access, and misuse. However, we accept no responsibility for any loss, misuse, or unauthorized access, disclosure, alteration, or destruction of personal information.
We may retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Personal information is stored in our client management software, Fergus.
Please be aware that communications over the internet, such as emails, are not secure unless encrypted.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal under the Act, you have the right to access and correct your personal information. Evidence of identity may be required.
We may charge reasonable costs for providing copies of or correcting personal information. Please email our Privacy Officer at the details below, providing evidence of your identity and the specifics of your request.
PRIVACY OFFICER
Our Privacy Officer:
Ensures compliance with the principles of the Act
Manages requests for access and correction of personal information
Works with the Privacy Commissioner on investigations
Contact our Privacy Officer at:
Phone: 045666367
MANDATORY REPORTING OF NOTIFIABLE PRIVACY BREACHES
If a privacy breach occurs involving your personal information that meets notifiability criteria under the Act, we will inform affected individuals and report the breach to the New Zealand Office of the Privacy Commissioner.
INTERNET USE
We take reasonable steps to maintain secure internet connections. However, if you provide personal information over the internet, it is at your own risk.
If you post personal information on our website or social media, it is publicly available. Please review external sites’ privacy policies when following links from our website.
COOKIES AND OTHER ANALYTICS
We use cookies to monitor website use. You may disable cookies by adjusting your browser settings, though this may affect website functionality.
We do not use remarketing via cookies or pixels to advertise online. Third-party vendors, including Google, may serve ads based on past visits to our website.
CHANGES TO THIS POLICY
We may replace or change this policy at any time. Material changes will be posted on our website and take effect 30 days after posting.
Your continued use of our website after changes indicates acceptance of this policy. Please review it regularly. If you disagree with any aspect, you must cease using our website.
Contact Us
About Us
Outside of work, Jason Brown likes to get out amongst the great outdoors. You’ll find him competing in road cycling challenges or out on an adventure with wife and business partner Kirstie Brown and their three young children.
